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Service Guarantee
Letter
Our Motto: World class Service with
trust
At
Medicure 4 U, we believe that the customer is at the heart of our
business and we aim to consistently deliver the highest level of
service to you at all times.
Every employee, every communication and every process within
Medicure 4 U should delight you, our most important customer, by
demonstrating our understanding of your needs , and by going the
extra mile to ensure you are happy and satisfied with us and our
services.
We
aim to deliver a service that is so good, that our customers will be
proud to recommend us to their friends and colleagues, and we will
strive at all times to do more than what is expected of us in our
endeavour to contribute to your success.
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Our Service
Guarantee
At Medicure 4 U its unlikely that our service dips below our own
high standards and your expectations, we commit to resolving your
issues promptly, professionally, openly and fairly. All complaints
will be reviewed by the director and action taken to resolve the
issue and address any areas of our service identified as needing
attention. On top of that, we will issue you with a cheque for $100
to compensate you for any inconvenience we may have caused.
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Our Service
Pledge
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We
put our customers first and provide the highest level of
customer service through the provision of clear, concise and
accurate advice in a prompt manner.
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Our
team are highly trained and knowledgeable in their area, and
have the authority and responsibility to deal with your
enquiries or be able to refer you further if need be.
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We
will always deal with your query in a very professional manner.
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We
will exercise the utmost integrity and confidentiality and will
not disclose or use any information about you without your
consent, at all times adhering to the Data Protection policy.
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We
will be open, courteous and considerate, striving at all times
to deliver a very positive customer experience.
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We
will continually improve the performance and quality of our
customer service by listening to your suggestions and measuring
satisfaction levels on a regular basis.
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We Value Your
Feedback
Our goal is to provide the highest level of service to our
customers; we would very much like to hear from you and invite you
to share with us your opinions, comments, ideas or complaints about
the service you receive
director@medicure4u.com
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“Customer is God” – Mahatama Gandhi
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